Last updated: November 11, 2026.
Who is responsible
SMP CA is responsible for the personal information it receives to manage studio enquiries. For privacy questions, corrections, withdrawal of consent or deletion requests, call or text (902) 580-9846. We serve Halifax, Dartmouth and surrounding areas by appointment.
What we collect
When you request a consultation on this website, we collect your name, phone number, email, treatment interest, preferred contact method and any message or scalp photo you choose to send. We also record the source page, submission time and enquiry status. We use a one-way hash of your email address to limit repeated submissions and reduce spam.
Please share only what is needed to discuss your cosmetic consultation. Do not send medical records or other sensitive documents through the enquiry form. A scalp photo and a written description of your hair loss are optional.
Facebook and Instagram advertising enquiries
If you choose to submit an enquiry through a Facebook or Instagram instant form, Meta may provide information you approve in that form, such as your name, email address, phone number and answers about your consultation interest. Some fields may be filled from your Meta profile; review them before submitting. Meta processes information on its own services under Meta’s privacy policy.
SMP CA uses the details received from an advertising enquiry to respond, discuss your requested service and arrange a consultation. We may contact you by phone, text or email according to the choice you provide. Sending a consultation enquiry does not subscribe you to newsletters or unrelated promotional messages. We do not sell your enquiry details or scalp photos.
This website does not currently contain a Meta Pixel or use the Meta Conversions API. Website consultation submissions are not automatically sent to Meta by this site. Facebook lead-form importing is not connected here; any enquiry submitted within Meta remains in Meta’s lead tools unless the studio separately retrieves it. If advertising tracking or a new integration is added, we will update this policy to explain what it sends and the choices available.
How we use and share your details
We use your information to reply to your request, assess whether a consultation is a useful next step, arrange a time and manage that conversation. We may also use it to protect the form against abuse and fulfil applicable legal obligations. We do not use a scalp photo as advertising content without separate permission.
Authorised studio administrators and service providers supporting the website may access information only as needed for these purposes. Consultation requests and optional photos are stored using Lovable Cloud. Providers may process information outside Canada, where different laws may apply. Information may be disclosed where required by law or necessary to protect legal rights.
Your optional scalp photo
Photos submitted with a consultation request are stored privately. They are not placed in a public gallery. Sending a photo does not give SMP CA permission to publish it as a before-and-after result, share it on social media or include it in an advertisement. A photo is not a medical assessment.
How long we keep enquiries
We retain enquiry information while it is needed to respond, manage a consultation or meet legal obligations. We review information that is no longer needed for deletion. You can ask for deletion at any time; information that must be retained for legal reasons may be kept for that purpose. This policy does not set a fixed treatment-record retention period.
Website visitor analytics
On the published website, Lovable collects page visits, time on page, page speed, errors, button and link clicks, and the consultation, phone, Instagram and booking events sent by this site. With no consent banner currently installed, these are recorded for every visitor. Page visits, time on page, page speed and errors are recorded without cookies and without identifying anyone.
These analytics record the pages visited, where visitors came from, country, browser, operating system, device type, how long they stay, how fast pages load and errors. Lovable’s visitor analytics uses no cookies, stores nothing on a visitor’s device, does not keep IP addresses and does not identify visitors or recognise a returning visitor. Detailed data is kept for 90 days and daily summaries for a year.
Lovable collects this data for us. Lovable’s privacy policy explains how it handles it. The editor preview is not included in published-site analytics. No Google Analytics account is connected to this website at present.
Fonts, links and studio sign-in
Our fonts load from Google Fonts. Your browser contacts Google to download them, which can disclose technical connection information, including your IP address. See Google’s privacy policy. Links to Facebook and Instagram open those services, which apply their own privacy policies. The illustrative video is served as website media, not an embedded social-media player.
The private studio sign-in uses Lovable Cloud authentication. Studio administrators’ browsers store sign-in session information to keep them signed in. This is separate from visitor analytics and does not give ordinary visitors access to enquiry records.
Your choices and rights
You can choose not to complete a form, omit the optional photo or message, ask us to stop contacting you, and request access to or correction of information we hold about you. Call or text (902) 580-9846 and describe your request. We may need to verify your identity before disclosing or changing information. Withdrawing consent does not undo processing that has already occurred or remove information we must legally retain.
To change information held in your Facebook or Instagram account, use Meta’s own privacy controls. SMP CA cannot delete information independently held by Meta or another third-party platform.
Security and policy updates
We use restricted access and private photo storage to help protect enquiries. No online transmission or storage can be guaranteed completely secure. This policy may change when our services or website tools change; the date above identifies the latest revision.